• Full Time
  • Nicosia

Ancoria Bank Ltd

Ancoria Bank is a new Cyprus bank, licensed and supervised by the Central Bank of Cyprus. The Bank offers full banking services for businesses and individuals with Banking Centres in Nicosia, Limassol and Larnaca.
With a vision to be the most trusted, committed and effective financial partner of its customers, Ancoria Bank’s responsibility is to earn this trust by redefining banking—combining advanced technology with a total commitment to building rewarding relationships and delivering suitable products, effectively and efficiently.
The Bank invites applications from aspiring professionals for the position of Application Support at its Head Offices in Nicosia.

MAIN DUTIES AND RESPONSIBILITIES
In this role, you will have a tremendous opportunity to work on challenging problems and the ability to provide innovative solutions, including:
 Identifying, troubleshooting and resolving software application issues.
 Managing a ticketing system and ensuring that a comprehensive database of queries/incidents and their resolutions are kept up to date.
 Providing support to teams within the organization and to external clients, when required.
 Explaining complex software applications to those with limited IT and systems knowledge.
 Analyzing and developing reports for teams across the business regarding issues and incidents.
 Finding ways to detect (and ideally prevent) recurrence of issues.

REQUIREMENTS
 Undergraduate degree in Computer Science or any other related discipline.
 Strong analytical and critical thinking skills.
 Demonstrated ability to quickly learn systems.
 Passion to learn new things.
 Extraordinary customer service and relationship management experience.
 Excellent knowledge of the English language, both verbal and written.
 Excellent knowledge of SQL
 Ability to understand code in relevant programming languages and frameworks

REMUNERATION
An attractive remuneration package will be offered to the successful candidates, according to experience and qualifications.

APPLICATION PROCESS
Applicants must submit electronically their CV at careers@ancoriabank.com, stating the position for which they are interested by 25 November 2022.
Ancoria Bank is an equal opportunities employer.

To apply for this job email your details to marina.loizidou@ancoriabank.com