• Full Time
  • Nicosia

Ancoria Bank Ltd

Ancoria Bank is a new Cyprus bank, licensed and supervised by the Central Bank of Cyprus. The Bank offers full banking services for businesses and individuals, with Banking Centres in Nicosia, Limassol and Larnaca.
With a vision to be the most trusted, committed and effective financial partner of its customers, Ancoria Bank’s responsibility is to earn this trust by redefining banking—combining advanced technology with a total commitment to building rewarding relationships and delivering suitable products, effectively and efficiently.

The Bank invites applications from aspiring professionals for the position of Call Centre Officer at its Head Offices in Nicosia.

MAIN DUTIES AND RESPONSIBILITIES
 Answering inbound calls from existing or prospective customers
 Making outbound calls when required
 Responding to customers’ concerns and solving technical issues
 Effectively handling and resolving customer complaints
 Providing customer support for card and online banking transactions
 Managing the Bank’s main mailbox and responding to customers’ inquiries via email
 Providing assistance to the Banking Centres for issues relating to card transactions and online banking
 Monitoring fraud alerts
 Providing exceptional customer service, aligned with the Bank’s values
 Participating in outbound campaigns
 Promoting the Bank’s products and services.

REQUIREMENTS
 University Degree in Economics, Accounting & Finance, Business Administration, or any other related discipline
 At least 1-3 years of working experience in a Call Centre, or in Customer Service roles

REMUNERATION
An attractive remuneration package will be offered to the successful candidates, according to experience and professional qualifications.

APPLICATION PROCESS
Applicants must submit electronically their CV at careers@ancoriabank.com, stating the position for which they are interested in, by November 30th 2022.

Ancoria Bank is an equal opportunities employer.

To apply for this job email your details to marina.loizidou@ancoriabank.com