Live Online – Comprehensive Workplace Skills Training Course

Course Description

This course is designed to provide a comprehensive overview of key topics in human resources management, leadership, communication, team building, time management, stress and anxiety management, dispute resolution, decision-making, and building trust in the workplace. By the end of the course, participants will have acquired a range of skills and techniques that they can apply in their daily work to improve their performance and contribute to a more positive and productive work environment.

The Course objectives are:
1. Understand the key skills needed for successful workplace performance.
2. Develop strategies for effective communication and collaboration with colleagues and teams.
3. Enhance your time management skills and ability to manage workplace stress and anxiety.
4. Develop an understanding of project management and its importance in achieving business goals.
5. Learn how to build and maintain trust and integrity in the workplace.
6. Participate in team games and activities to reinforce learning outcomes and provide opportunities for practice and feedback.

Topics covered

The course is split into the following sections:

Section 1: Introduction 

• Welcome and Introduction to the Course
• Icebreaker Activity
• Overview of Course Objectives and Learning Outcomes

Section 2: Human Resources Management and Leadership 

• Recruitment and selection: This section will cover strategies for recruiting and selecting the right employees for your organization. Participants will learn how to identify the skills and qualities needed for different positions, and how to use various recruitment channels to attract a diverse pool of candidates.
• Onboarding and orientation: This section will cover best practices for onboarding and orienting new employees, including how to create an effective onboarding program that helps new hires integrate into the organization and feel comfortable in their roles.
• Performance management: This section will cover the basics of performance management, including setting goals, providing feedback, and conducting performance evaluations. Participants will learn how to use performance management techniques to motivate employees and improve overall performance.
• Building trust in the workplace: This section will cover strategies for building trust in the workplace, including effective communication, transparency, and consistency. Participants will learn how to establish and maintain trust with their colleagues and clients, which can lead to improved productivity and better business outcomes. This section could include case studies or examples of trust-building in action.

Section 3: Leadership

• Styles of leadership: This section will cover different leadership styles and their strengths and weaknesses. Participants will learn how to identify their own leadership style and how to adapt their style to different situations and team dynamics.
• Team leadership: This section will cover strategies for leading teams effectively, including how to motivate team members, delegate tasks, and resolve conflicts. Participants will learn how to create a positive team culture that fosters collaboration and productivity

Section 4: Communication 

• Effective communication skills: This section will cover the basics of effective communication, including active listening, clear messaging, and nonverbal communication. Participants will learn how to use these skills to communicate more effectively with colleagues, clients, and other stakeholders.
• Managing difficult conversations: This section will cover strategies for managing difficult conversations, including how to stay calm under pressure, how to address conflicts and disagreements, and how to deliver negative feedback in a constructive way.

Section 5: Team Building, Time Management, Stress and Anxiety Management, Dispute Resolution, Decision Making 

• Team building: This section will cover strategies for building and maintaining effective teams, including how to set team goals, foster collaboration, and manage conflicts.
• Time management: This section will cover best practices for time management, including how to prioritize tasks, delegate effectively, and avoid distractions.
• Stress and anxiety management: This section will cover techniques for managing stress and anxiety in the workplace, including mindfulness and relaxation exercises.
• Dispute resolution: This section will cover strategies for resolving disputes in the workplace, including how to identify the root causes of conflicts, communicate effectively with conflicting parties, and find mutually beneficial solutions.
• Decision making: This section will cover best practices for making effective decisions, including how to gather and analyse information, evaluate different options, and consider the impact of decisions on stakeholders.

Section 6: Team Games

• Team games to practice and reinforce the course content: This section will include team games that reinforce the course content and allow participants to practice the skills they have learned. The games could include problem-solving exercises, role-playing scenarios, or other activities that require participants to use their newly acquired skills.

Section 7: Wrap-up and Next Steps

• Recap of key takeaways: The instructor will provide a recap of the key takeaways from the course, emphasizing the most important concepts and skills covered in each section.
• Next steps for participants: The instructor will provide some suggestions for participants on how to continue building their skills and knowledge in the areas covered by the course. This could include recommended reading materials, online resources, or other courses or training programs.

Section 8: Conclusion

• Final thoughts: The instructor will provide final thoughts on the importance of the topics covered in the course and how they relate to participants’ work and personal lives.
• Course evaluation: Participants will have the opportunity to provide feedback on the course through a brief evaluation form.

Course Duration:

This course will be presented Live Online on 02 November 2023 at 10:00 – 13:30. The Course duration is 3 hours.

The course is addressed to:

This course is addressed to all individuals who would like to broaden their knowledge and skills on key topicss in human resources management, leadership, communication, team building, time management, stress and anxiety management, dispute resolution, decision-making and building trust in the workplace, such as:

• Human Resource Managers
• Human Resource Administrators
• Operational Personnel
• Supervisors
• Middle Managers
• Low Managers
• Team Leaders, etc

It is suitable for employees in any company of any industry.

Training Method:

Live Online

A Certificate of Completion of the Course shall be issued and send to participants after the Course is completed.

Registration and Access:

To register to this course, click “Take this Course” above to pay online and register. After your registration, you will receive an email with information for the Live Online presentation of the Course.

If you wish to receive an invoice instead of paying online, please contact us at 25755911 or send us an email at seminars@icpte.com.

Instructor

Spyros Spyrou has more than 20 years of experience in the logistics industry, in Deutsche Post, DHL Express, Logistics Operations Consulting, holding executive positions in Operations Management and Training and Development.

Having won numerous awards for the best Operational Facilities and Best employee and manager specializing in Planning, design, and managing day-to-day Operations activities, Recruiting and training of new and existing employees, HR Management, Analysis, design, development, implementation, and evaluation of Training Programs.

He has completed numerous training in Bohn, Brussels, Barcelona, Prague, and graduated from the highestranking Operational Supervisory Academy of Deutsche Post I Germany. He has held for years the position of Country Employee representative in The European Workers for Forum of Logistics training and developing the future managers of the company.

Through the years he has created developed and given training in Training Programs in the field of Communication, Leadership Essentials, Inspirational Leadership, Managing Operations, Working with Teams and others, and Project management. Also, he developed various programs specializing in Middle Management, Rising Stars, and people who do not have a university education, believing that teaching should challenge learners who want to develop their skills and advance their careers.

He has studied MIS and holds various diplomas in Leadership, PMS, Communications and still developing!

Also an avid runner and a fitness enthusiast.

Fit to lead is the moto

See more Courses from Spyros Α. Spyrou